Refund Policy

Last updated: January 1, 2023

Welcome to the Refund Policy of Crust & Dream Pizzeria, your go-to destination for delightful pizza experiences. We value your satisfaction and our relationship with you. Please read the following policy to understand how we handle refunds at spiceberrymarket.sbs.

Order Cancellation

If you need to cancel your order, you may do so within a limited time frame. Orders must be canceled before they enter the preparation phase. To cancel your order, please get in touch with us immediately at +39 041 526 1234.

Incorrect or Damaged Orders

We take pride in the quality of the food we serve. However, if you receive an incorrect order or if your order is damaged during delivery, please contact us within 2 hours of receipt. We will offer a replacement or a full refund in € to your original payment method.

Refunds for Late Delivery

We strive to deliver your order promptly, but if your delivery arrives late, please call us directly at +39 041 526 1234. Depending on the situation, we may issue a partial refund or provide a discount on your next order.

Quality Concerns

If you are not satisfied with the quality of the food received, please contact us within 2 hours of your order's arrival. Provide us with a detailed explanation of the issue and, if possible, a photo. After review, we may issue a refund or replacement.

Non-Refundable Items

Please note that delivery charges and gift cards are non-refundable. Additionally, we cannot offer refunds for orders that have been duly completed and delivered as per your request.

Refund Process

Upon the acceptance of your refund request, we will process your refund to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take an additional 2-5 business days for the refund to be reflected in your account.

Contact Information

For any questions or concerns regarding your order or our Refund Policy, please reach out to us at +39 041 526 1234, or visit us at our location: Pizzeria La Delizia, Viale della Repubblica, 30171 Venezia, Italy.

Policy Updates

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

We hope you enjoy your meals from Crust & Dream Pizzeria and we thank you for your patronage. Our goal is always to provide you with an exceptional dining experience.